Support
Questions about Daily Brief, your plan or your data? Write to us.
Common questions
- When does the brief arrive?
- Every morning at the time you choose between 05:00 and 12:00, in your store's time zone. Change it under Settings in the app.
- How do I add or deactivate a recipient?
- Open Daily Brief in Shopify admin and go to Settings. Under Recipients you can add a recipient, or choose Manage and Deactivate. Each recipient can have their own language.
- A recipient no longer wants the email.
- They can use the link at the bottom of every email, or you can deactivate the recipient under Settings.
- Why do the numbers differ from another Shopify report?
- Sales is product sales after discounts from orders placed during the period. Shipping, taxes, gift cards, refunds and later order changes are excluded; refunds are shown separately. The footer of every email explains what is included.
- What happens if I uninstall?
- Fetching and sending stop immediately, and all your store's data is deleted 48 hours later.